Due to the perishable nature of our fruit juice products, Karaams Essence has specific guidelines for returns and refunds.

1. General Return/Refund Policy

• All sales are final. We generally do not accept returns or offer refunds for our perishable fruit juices simply due to a change of mind or subjective taste preference.
• We recommend reviewing product descriptions and ingredient lists carefully before placing an order.

2. Damaged or Incorrect Orders

If your order arrives damaged, spoiled, or if you receive the incorrect product, we are committed to making it right.

• Eligibility: You must notify us within [48 hours] of receiving your delivery.
• Required Documentation: You must provide clear photographic evidence of the damage or the incorrect item, including the packaging.
• Resolution: Upon verification, we will offer one of the following:
• A full refund for the affected item(s).
• A replacement shipment of the affected item(s).

3. Missing Items

If your order is missing an item, please contact us within [48 hours] of receiving the delivery so we can investigate and arrange for a resolution.

4. Contact Us

To request a refund or replacement under Section 2 or 3, please contact our Customer Service team at karaamsessence01@gmail.com or 07071689503 with your order number and photo evidence.